Help

On the sign-in screen, tap «Forgot password?» and enter your email. We send you a link to choose a new one.

The link works once and expires after a while. If it says it has expired or was already used, ask for a new one from the same screen.

Look in your spam or promotions folder, and check that the address you typed is the right one.

If you asked several times in a row, the app says «Too many tries in a short time»: wait a few minutes and ask once more.

To sign in for the first time, you need to open the confirmation link we sent when you created the account.

The app doesn't lock accounts. If it says «Too many tries in a short time», wait a few minutes and try again.

If your password isn't accepted, use «Forgot password?» to choose a new one.

That's how it works: «Sign out» in Settings → Account closes your session on every device, for your safety.

Sign in again on each one with your email and password. Nothing you saved is lost.

Settings → Account → Change password. You'll need your current password.

If you don't remember it, use «Forgot your password?» there, or «Forgot password?» on the sign-in screen.

It can't be changed from the app today: Settings → Account shows the email you sign in with, but doesn't edit it.

Write to us from the app, saying which address you want, and we'll look at it with you.

Open petlegacylife.com in Safari. Tap ••• (bottom right, or next to the address if it is at the top) and then Share — or tap Share directly if you already see it (a square with an arrow pointing up).

Scroll down and tap «Add to Home Screen», then «Add». If it isn't in the list, tap «View More» and look for it there.

Open petlegacylife.com in Chrome. Tap the menu with three dots, one above the other — top right, or bottom right if your address bar is at the bottom.

Tap «Install and create shortcut», choose «Install», and tap «Install» again.

Pet Legacy Life is a web app: it isn't in the App Store or Google Play. You install it from the browser, as above, and it's the same app with the same account on every device.

Your pets and everything you saved live in your account, not in the icon. Install it again with the same steps and sign in.

Free: 1 pet, 30 photos, 12 Vet AI questions a week and 15 daily tips every 30 days. Alerts on every plan.

Basic: 2 pets, unlimited photos and daily tips, 300 Vet AI questions every 30 days, the document scanner (15 scans a month, plus 25 once), up to 100 attached documents, and sharing with up to 2 people.

Plus: unlimited pets and sharing, 450 Vet AI questions every 30 days, 50 scans a month (plus 50 once), up to 500 documents, and the weight chart.

Settings → Plan & Billing → Manage subscription. It opens Stripe, the company that handles our payments, and you cancel there.

The app shows whether your plan renews. When the subscription ends, your account becomes Free and nothing you saved is deleted.

Manage subscription only appears for a plan paid through Stripe. Complimentary access from a code ends by itself on its date.

To move up: Settings → Plan & Billing, then choose the plan. A first subscription starts with a 7-day free trial.

If you already pay, the change is made in Stripe: on Plus, the Basic card says Change to Basic and opens it. Moving down takes effect at the end of the period you already paid — until then you keep Plus.

A plan from a promo code has no subscription to change: it lasts until its date, and the screen says which.

Your account becomes Free and keeps everything: nothing is deleted or hidden.

Free has 1 editable pet. If you have more, you choose on the home screen which one stays editable; the others become read-only, and you can still see all of them.

Vet AI goes back to 12 questions a week and the daily tip to 15 every 30 days; the document scanner is for paid plans. If a payment fails, Stripe tries again and emails you to update your card; meanwhile a plan you had already paid for keeps working. If Stripe stops trying, the subscription ends and the account becomes Free.

Free has 1 pet and Basic 2 pets; Plus has no limit. To add another, move up a plan.

Nothing you already have is deleted: a pet over the limit stays visible, read-only.

On Free you can keep 30 photos in diary notes and memories (the pet's cover photo doesn't count). Notes and memories without a photo are unlimited.

Paid plans have no photo limit.

On the home screen, tap «Add pet». How many you can have depends on your plan: Free 1, Basic 2, Plus unlimited.

Deleting a pet moves its whole profile — with its photos, health and memories — to the Trash for 7 days. During those days you can restore it from Settings → Data & Privacy → Trash.

After 7 days it is deleted for good, with everything in it, and it can't be brought back.

To the Trash for 7 days: pets, vaccines, medications, clinical-history entries and attached documents. You restore them from Settings → Data & Privacy → Trash.

Deleted at once, with no Trash: diary notes, memories, alerts and weight readings. The app asks before deleting them.

Settings → Family & Caregivers. Write their email, choose the pets, what they can write down, and if you want, until when.

Sharing is part of the paid plans: Basic up to 2 people, Plus without a limit. Free can't invite.

They get an email. The invitation only works with that same address, and expires in 7 days if it isn't accepted.

The pet's profile, diary, memories, health and alerts — never its clinical history or Vet AI. They see the pet under «Shared Pets» in their own app.

Only what you tick: marking a medication as given, an activity or a visit in the diary, a photo with their note (it counts against your photos), vaccines, and weights.

They can only add. They never change or delete what's already there. You can change what they may do at any time.

Settings → Family & Caregivers → «Remove access». They stop seeing the pet right away. An invitation not yet accepted can be cancelled with «Cancel invitation».

What they wrote stays in your pet's record, marked «Written by» and their name. You can delete those entries yourself.

On your pet's page, tap «Scan a prescription or vaccine» and photograph the label or the vaccination card. The app fills in the form; you check every field before anything is saved.

If you save it, the photo stays with the record as its original document. If you don't, nothing is kept.

It's part of the paid plans: Basic 15 scans a month and Plus 50, plus a one-time extra (25 and 50) for when the month runs out.

Try again with the whole label or card in frame and good light, and keep the app open while it reads (it usually takes about 20 seconds). You can always add the record by hand.

A scan that fails, or that can't tell what the photo is, doesn't use up one of your scans.

In your pet's Health section, use «Attach a document»; you can also attach one to a clinical-history entry. It's part of the paid plans: up to 100 documents on Basic and 500 on Plus.

Open the note, the memory or the pet's profile to edit it, tap «Remove photo» under the photo, confirm, and save. Only the photo goes; what you wrote stays.

Every night we make a private safety copy of photos and documents, so that something deleted by mistake can be recovered. When a photo or a document is deleted for good — removed, replaced, or emptied from the trash — its copy is erased 30 days later. If we cannot confirm that a copy matches the original, we keep it until your account is deleted, rather than erase something we are not sure of.

When you delete your account, those safety copies are erased 30 days later.

It helps you understand and organise your pet's care, using what you've saved in its profile.

It is not a vet: it doesn't diagnose, doesn't prescribe and never gives medicine doses. For a diagnosis, a treatment or a dose, ask your vet.

On Free, 12 questions every 7 days; the screen shows how many are left and when they come back. On Basic, 300 questions every 30 days, and on Plus 450, with no counter on screen, because that's far more than a pet's real questions need. If you ever reach them, Vet AI pauses until your next 30 days begin.

When something could be urgent, or needs an exam or a prescription, it tells you to see a vet — and in an emergency a red card tells you to go now. It does that on purpose: some things can't be judged without seeing the animal.

Yes: it's kept with the pet, so you can read it again later. On the Vet AI screen, «Clear conversation» deletes the whole conversation for that pet; it can't be undone.

No: this page doesn't answer questions about illnesses, symptoms or medicines. Ask your vet — and if it's urgent, go to an emergency clinic.

Each morning (around 8 a.m. Eastern time in summer, 7 a.m. in winter) one email lists what's due today and tomorrow and anything overdue, for all your pets. Days with nothing due, no email.

Alerts are on every plan. You turn the emails off or on in Settings → Preferences → Alert emails.

Check that «Alert emails» is on in Settings → Preferences, look in your spam folder, and check that the alert has a date. If none is due today, tomorrow or overdue, that day there is no email.

Notices on your phone — a dose, a vaccine, an alert — use your phone's notification sound for Pet Legacy Life. On iPhone: Settings → Notifications → Pet Legacy Life → Sounds. On Android: Settings → Apps → Pet Legacy Life (or Chrome) → Notifications.

Turn them on in Settings → Preferences → Notices on this phone. The morning email keeps coming, with your email app's sound.

On your pet's page, open «My pet's passport» and tap «Print / Save as PDF». You can choose the language at the top.

It's a keepsake document made by you, not an official passport: it isn't valid for travelling or crossing a border.

In your pet's Health section, tap «Share with vet»: a printable summary with the details, vaccines, medications and clinical history. Then «Print / Save as PDF».

Tap «Print / Save as PDF»: your phone opens its own print screen, where you choose a printer or save it as a PDF to send. On an iPhone, if Safari asks for permission to print, tap Allow.

The documents are laid out to fit one Letter sheet for a usual record. A long clinical history or many vaccines and medications can need a second sheet; nothing is cut off.

When a pet has passed away, «Legacy Mode», in the ⋮ menu of its page, pauses the daily tasks and turns the page into a tribute to its memories. You can turn it off again.

With Legacy Mode on, tap «Share memorial page» and turn the page on. You choose which memories appear, whether your first name shows, and whether people can leave messages.

Only people with the link can open it.

The pet's name, cover photo, species and breed, its years, the memories you ticked and, if you chose, your first name. They can light a candle or leave a message; a message waits for your approval before it shows.

Turn «Page on» off: the link then shows nothing, and the candles and messages are kept. «Make a new link» stops the old one at once. «Block» removes everything a person left and stops them leaving more.

Settings → Data & Privacy → Complete copy. It prepares a ZIP with all your data — photos and documents included — that opens without the app.

It can take a few minutes; we email you when it is ready. It stays there to download for 7 days, and you can prepare a new one once a day.

Each photo lives where you added it: the pet's cover, its Diary and its Memories. To take them all with you, use the complete copy.

Settings → Account → Delete account. To confirm, you type DELETE — and your password, if you sign in with one.

It deletes your account, every pet and everything in them, photos and documents included, and cancels a paid subscription. It cannot be undone: prepare the complete copy first if you want to keep anything.

Our private safety copies of your files are erased 30 days after the deletion.