Pet Legacy Life Terms and Conditions
V1.3 | Effective date: October 15, 2026.
Pet Legacy Life helps organize pet care information, health records, and memories. The service is operated by ADA Tech Group LLC. These terms, including the Cancellation and Refunds section below, govern its use together with the Privacy Policy, available in the Legal section. You must accept the terms when creating an account.
The service is currently offered to residents of the United States.
You must be at least 18, provide accurate information, and protect your credentials. A minor may participate only through a parent or guardian's account and under their supervision. Notify us of suspected unauthorized access. You are responsible for your contributions and permissions you grant through available features.
You retain your rights to photos, documents, notes, and other content. You authorize us to store, process, and display it as needed to provide requested features, including through providers described in the Privacy Policy. This authorization does not transfer ownership or permit advertising use of your memories without additional authorization.
Upload only content you may lawfully share and avoid unnecessary personal information about others. Do not use the service for illegal activities, harassment, malware, impersonation, unauthorized access, or interference with the application.
Vet AI, tips, and scanning provide automated information and assistance that may contain errors. They are not diagnosis, prescription, or veterinary care. Consult a veterinarian for health decisions and seek immediate care in emergencies.
Vet AI may discuss medication costs, buying options, or alternatives to ask a veterinarian about. These suggestions are not instructions to start, replace, or stop a medication, and do not provide a prescribed dose; a veterinarian must decide any treatment change.
Review and confirm extracted information before saving or using a record, especially medication names, doses, dates, and vaccinations. Reminders do not guarantee that treatment is administered. AI use may transmit information to Anthropic as described in the Privacy Policy.
Features and limits depend on the plan shown in the application. Checkout identifies the price, currency, billing period, applicable taxes, and available trial before you authorize payment. Paid plans automatically renew for the chosen period until canceled. Price changes will be communicated before they apply to a renewal.
Launch prices in US dollars: Basic, $5.99 per month or $59.90 per year; Plus, $9.99 per month or $99.90 per year. Annual plans are charged upfront in one payment and cost the equivalent of ten monthly payments, saving two months compared with twelve monthly payments. Any applicable taxes and the total will be shown before you authorize payment.
When offered, the trial lasts seven days and converts to a paid subscription unless you cancel before it ends. Cancellation, refunds, and continued access are governed by the Cancellation and Refunds section of these terms. Promotional codes are subject to the conditions shown when issued or redeemed.
Vet AI on Basic and Plus has no daily limit, but it has a fair-use allowance for each account's 30-day period: 300 questions on Basic and 450 on Plus. Once the applicable allowance is reached, further Vet AI questions may be paused until the account's next 30-day period begins. This allowance is separate from monthly or annual payment frequency.
Scope and renewal
This section applies to monthly and annual Pet Legacy Life subscriptions paid through Stripe. The party responsible for the service is ADA Tech Group LLC. Checkout shows the price, currency, frequency, and conditions before payment. Subscriptions automatically renew until canceled.
Launch prices in US dollars: Basic, $5.99 per month or $59.90 per year; Plus, $9.99 per month or $99.90 per year. Annual plans are charged upfront in one payment and cost the equivalent of ten monthly payments, saving two months compared with twelve monthly payments. Any applicable taxes and the total will be shown before you authorize payment.
How to cancel
Cancel through Settings, Plan and Billing, using the Stripe billing portal. If you cannot access it, email support@petlegacylife.com for assistance. Cancellation stops the next charge and preserves paid features until the end of the period already paid for. You do not need to delete your account to cancel.
If you have a seven-day trial, cancel before it ends to avoid the first charge. Trial access continues until expiration. Check the expiration date and time shown in billing; do not wait until the last moment.
First payment
You may request a full refund of your first monthly or annual charge within seven days after that charge, without having to justify your decision. Your request must arrive within that period; processing time does not affect eligibility.
Accidental renewals
You may request a full refund of an accidental monthly or annual renewal within seven days after the charge, provided you have not used paid features since that renewal. Logging in, viewing existing memories, or contacting support do not, by themselves, count as use of paid features.
For this guarantee, demonstrated paid use after renewal means saving a document through the scanner, attaching a document, or using Vet AI beyond the free allowance of 12 queries within its seven-day window. We review the dates of saved activity; discarded scans and failed attempts do not count as demonstrated use. This condition applies only to renewals and does not limit the first-payment guarantee.
Outside these conditions, we do not ordinarily offer change-of-mind refunds or prorated refunds for unused time. This does not limit applicable legal rights or remedies for incorrect charges or failure to provide the service.
Requesting and receiving a refund
Email support@petlegacylife.com with your account email address, charge date, and receipt or transaction reference if available. Do not send passwords or your full card number. We will review the request and communicate the outcome.
Refunds are processed through Stripe, initially manually, to the original payment method. Once issued, they may typically take five to ten business days to appear, depending on your bank and payment method; timing is not guaranteed. Contact support if a refund is delayed or fails.
Access and content after a refund
When we issue a full refund, we also cancel the subscription immediately to end paid access and stop future renewals. Refunding and canceling are separate actions: we perform both. The account moves to Free. Your photos, documents, and memories are not deleted for that reason and are retained under the Privacy Policy; Free plan features and limits apply. This differs from cancellation without a refund, when access continues through the paid period.
Errors and legal rights
We will review duplicate or incorrect charges, charges made after a valid cancellation, and service delivery problems. This section does not exclude mandatory consumer rights or applicable withdrawal periods. Returning AI credits after a failed feature is not a monetary refund.
Changes
Changes to this section will be communicated when appropriate and will not retroactively reduce rights applicable to an earlier charge.
Canceling a subscription does not delete content; the Free plan and its limits apply when paid access ends. Retention, download, and deletion are described in the Privacy Policy. We do not promise perpetual storage or uninterrupted operation.
Uploaded photos and documents are copied each night to separate private backup storage to help recover accidental deletions. Backup retention and deletion, including the treatment of unverified copies, are described in the Privacy Policy. Keep your own important copies. If the service closes or a change materially affects access to your content, we will endeavor to provide notice and a reasonable opportunity to download it, except where legal or security restrictions prevent this.
We may restrict access when needed for misuse, security, or legal requirements; we will communicate the reason and contact options when possible. We will not use these measures to obstruct legitimate privacy or refund requests.
The service and its automated results may experience errors or interruptions. Nothing excludes liability that cannot lawfully be limited or mandatory consumer rights. If a feature is not provided as it should be, contact support to resolve the issue.
We will publish these terms with their date. We will communicate relevant changes and request renewed acceptance when appropriate; we will not retroactively change refund rights for earlier charges. Support: support@petlegacylife.com. Privacy: support@petlegacylife.com. Legal matters: legal@petlegacylife.com. Business address: 8735 Dunwoody Place, Suite 13876, Atlanta, GA 30350, USA.